Thank you for shopping at trendylabelshop.com. We value your shopping experience and are committed to ensuring that you are satisfied with your purchase. If you are not satisfied with your order, we will be happy to provide you with help and support. Please read the refund policy below carefully to understand how refund requests are processed.
- Return and Refund Terms
We accept returns and refunds in the following situations:
The return request is made within 30 days of receipt.
The product must be unused, unwashed, and in the original packaging with all tags.
The returned product must be in the same condition as when purchased. If it is damaged or has obvious signs of use, it may not be eligible for a refund.
- Non-returnable Items
The following items are not accepted for return or refund:
Special sale items or promotional items (items marked as non-returnable).
Personalized or customized items.
Private items such as underwear.
- Refund Process
If you are eligible for a return, please follow the steps below:
Contact our Customer Service team at HANNAHBUENTELLO@trendylabelshop.com to submit a return request, including the order number and reason for the return.
After review, Customer Service will provide you with a return address and relevant instructions.
Please ship the item back to the address we provide and keep the shipping tracking information.
Once the returned item is received and inspected, we will process the refund within 7 business days. The refund will be refunded to the original payment method, and the specific arrival time may vary depending on the payment platform or bank. - Shipping and Other Fees
The shipping cost of the return is the customer’s own, unless the return is due to product quality issues or we sent the wrong product.
The shipping cost of the original order is not refundable (if applicable). - Exchange Policy
At this time, we do not provide direct exchange services. If you need to exchange the product, please return the original product according to the return process and place a new order for the required product. - Questions
If you have any questions about our refund policy, please contact us at:
Email: LaurenLowry@trendylabelshop.com
We will do our best to help you resolve the issue and ensure that your shopping experience is pleasant and smooth.